When my phone stopped working I went to the store closest to my house and said I was ready to redeem my points for my device credit and the clerk told me 'yeah, you don't have any. I selected use in-store on device credit. I have given Cricket Wireless many chances to smooth things over with me or even send me a GSM s4 and they refuse. If you google Cricket CDMA galaxy s4 you will find countless people in the same boat. I don't understand how Cricket Wireless can get away with scamming so many consumer. I honestly feel that Cricket needs to refund consumers like myself in full for the phone that we can no longer use anywhere. I've been given the run around so many times and I am very upset was having no resolution. Upon calling Cricket once again to get this resolved Cricket tells me that there is no unlock code, that there was a software downloaded on the phone making only Cricket a compatible carrier. My phone was paid for in full the day I bought it. One of them being that it's actually up to Samsung to unlock my phone but Samsung refers me back to Cricket telling me that unfortunately without proof that I purchase the phone that I can't unlock the phone and that Cricket has to request this for me. I've been given numerous excuses as to what's going on and why can't use my phone on a different service. I have been since which service because of the situation and will never return to being a customer of Cricket Wireless again. I find myself out of $600 and having to purchase a brand new phone. After only a year of having my phone I'm unable to use it. Unfortunately I have been unable to find any service that I can use my s4 on. I hear Freedompop is the next best thing. So where do I get a battery from to run my phone? I was told maybe Amazon, seriously. Talk about inconvenience! Even their store says they don't carry batteries. So that means I'm without my phone until they decide to mail me my battery. When I called they didn't have my phones serial identification number in their system and I would have to send them the battery before they could replace it. She said LG has a one lifetime free replacement and she gave me the number. So, I told the rep I needed a new battery. So the replacement phone would be mailed out today and I should get it the next day. I was then told once I send back the phone being replaced I would get a refund 10 days after they received the phone. Even though it was 100.00 cheaper, I was still upset that I had to pay anything since I had insurance on the phone. I later called back and asked for the second option and then was told it was 99.00.

That was the fourth hold and now I was really frustrated. I was upset cause I already pay a monthly insurance fee but that wouldn't cover the cost.

Cricket wirles less quick pay